PRIVACY POLICY

Incontrera Consulting, LLC ("Company," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.incontrera.com, use our services, or interact with our SMS/text messaging program.

1. Information We Collect

1.1 Information You Provide to Us

We may collect information that you voluntarily provide, including:

• Name and contact information (email address, phone number)

• Billing and payment information

• Information submitted through forms, surveys, or service inquiries

• SMS/text messaging opt-in consent and preferences

• Communications you send to us (emails, messages, feedback)

1.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address and device identifiers

• Browser type, version, and operating system

• Pages visited, time spent on pages, and navigation patterns

• Referring website or source that directed you to our site

• Date and time of your visit

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services

• Process transactions and send related information

• Send you service-related communications, including appointment reminders and account notifications

• Send promotional messages and marketing communications (with your consent)

• Respond to your comments, questions, and requests

• Monitor and analyze trends, usage, and activities on our website

• Detect, investigate, and prevent fraudulent or unauthorized activities

• Comply with legal obligations

3. SMS/Text Messaging Opt-In and Data Protection

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Specifically regarding our SMS/text messaging program:

• We do not share, sell, rent, or trade your mobile phone number or opt-in consent with any third parties for their marketing or promotional purposes.

• Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the text message services necessary to deliver our messages to you.

• Your opt-in information is used solely for the purpose of delivering the text messages you have requested.

• You may opt out of our SMS program at any time by texting STOP.

• You must be 18 years of age or older to use this SMS service.

4. How We Share Your Information

We do not sell your personal information. We may share your information only in the following limited circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, provided those parties agree to keep this information confidential.

• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or subpoena).

• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.

• With Your Consent: We may share your information with your explicit consent for purposes not described in this policy.

Important: We do not share customer opt-in information with affiliates or third parties for marketing or promotional purposes.

5. Cookies and Tracking Technologies

Our website may use cookies, web beacons, and similar tracking technologies to enhance your experience, analyze website traffic, and understand where our visitors are coming from. Cookies are small data files placed on your device that help us remember your preferences and improve our services.

We may use the following types of cookies:

• Essential Cookies: Necessary for the website to function properly.

• Analytics Cookies: Help us understand how visitors interact with our website by collecting information anonymously.

• Marketing Cookies: Used to track visitors across websites to display relevant advertisements.

You can control cookie settings through your browser preferences. Please note that disabling cookies may affect the functionality of certain parts of our website.

6. Data Security

We implement reasonable and appropriate administrative, technical, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit, secure server environments, and access controls limiting who can view your information.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you.

• Correction: You may request that we correct any inaccurate or incomplete personal information.

• Deletion: You may request that we delete your personal information, subject to certain legal exceptions.

• Opt-Out: You may opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or texting STOP to opt out of SMS messages.

To exercise any of these rights, please contact us at marie@incontrera.com.

8. California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion of your personal information, and the right to opt out of the sale of your personal information. We do not sell personal information.

To exercise your CCPA rights, please contact us at marie@incontrera.com.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information promptly.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policy of every website you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date above. Your continued use of our website or services after any changes constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Incontrera Consulting, LLC

560 West 43rd Street #11K

New York, NY

Phone: (917) 952-2900

Email: marie@incontrera.com

Website: www.incontrera.com